What are Triage & Engineering in Motor Claims?
For insurers, triage and engineering are two of the most critical stages of the motor claims process. A robust approach to these areas is vital for controlling claims costs, achieving right-first-time repair deployment, and delivering swift claims journeys for your customers. Motor Repair Network partners with some of the UK’s best-known insurers, MGAs, and brokers […]
What happens when a car is written off? – Total Loss & Write-Off Vehicles
When a vehicle is involved in an incident, and sustains damage, it could be deemed ‘beyond economical repair’ by its insurer. Vehicles given this status are often colloquially referred to as ‘write-off’ or ‘total loss’ vehicles. Here we discuss what happens when a vehicle is deemed beyond safe or economical repair, and consequently ‘written off’ […]
Combating Claims Inflation in Motor Insurance
The average cost of vehicle repairs has increased by over 40% since 2018, leading to vastly inflated costs within the motor insurance industry. Here we discuss how insurers can adapt their approach to combat motor claims inflation, while delivering positive outcomes for their customers. What’s causing motor claims inflation? Motor claims inflation is being driven […]
How Have Dash Cams Affected Motor Insurance Claims?
In-vehicle cameras are becoming a popular fixture on UK roads. From factory-fitted cameras, to aftermarket dash cams, it’s estimated that more than one in five UK vehicles now has one fitted. Here we discuss the impact dash cams are having on motor insurance claims – from cheaper premiums to faster claims resolution. Can dash cam […]
FNOL Best Practice: A step-by-step guide
The FNOL process is far from just an administrative procedure. It’s a vital part of ensuring positive customer outcomes, controlling the cost of the claim, and ensuring right-first-time deployment. Here we discuss best practice for conducting FNOL with policyholders, helping insurers and repair partners get the most out of the process. What is FNOL in […]
First Notification of Loss (FNOL) Explained
Here we explain everything you need to know about First Notification of Loss (FNOL) in insurance, including how the process works, why it’s necessary, and the potential for its automation. What is First Notification of Loss (FNOL) in insurance? First Notification of Loss (FNOL) is the first step in the insurance claims process. This is […]
Adapting the Motor Claims Journey to Meet Customer Expectations
In March 2023, our parent company Activate Group chaired a roundtable discussion on shifting customer expectations in the motor claims industry, and the adaptations needed to meet them. You can read the full discussion in issue 59 of Modern Insurance Magazine. Together with a panel of industry experts, we discussed everything from new technology to […]
