Technology is transforming the motor claims process. From customer service chatbots, to AI damage assessment, insurers are increasingly harnessing digital solutions to improve speed, accuracy, and efficiency in decision-making processes. Electronic Notification of Loss (eNOL) is one of these solutions. It’s powered by FNOL software, like incident reporting web-apps – which provide a quicker, easier […]
New white-label app will help control claims costs and reduce off-road time by letting policyholders submit quick, accurate reports as soon as a collision occurs.
If you’ve taken your vehicle for cosmetic repair, you may have been offered a SMART repair – often conducted by a mobile technician. But what exactly is SMART vehicle repair, and how does it work? Here we cover all you need to know about SMART repair methods, including what they mean, how they’re used, and […]
A strong incident reporting process is crucial for maximising operational efficiency, keeping repair costs down, and getting insurance customers back on the road quickly. The focus is always on promoting fast, accurate, and user-friendly ways to report incident details as soon as possible after they occur. That’s why our parent company, Activate Group, have launched […]
Adrian Furness appointed to lead accident management specialist
The vehicle repair industry is currently facing significant delays, increasing the time it takes for insurers to get their customers back on the road post-incident. Here we discuss why these delays are happening, and how insurers can take action to speed up the accident repair process… What’s causing the current accident repair delays? Industry-wide challenges […]
With the challenges currently facing the motor claims industry, promoting right-first-time deployment is a crucial part of minimising repair delays, and promoting a positive customer experience. Here we discuss the importance of right-first-time deployment in motor claims, and how insurers and their repair partners can take action to deliver it. What is meant by ‘Right-First-Time […]
Technology is reshaping the way we live our lives. For insurers and their customers, it can promote ease and data accuracy in the claims process – creating a more streamlined user experience for both parties. Last month, our parent company Activate Group partnered with Modern Insurance Magazine to chair a round-table discussion on the role […]
As technology advances, policyholder expectations are changing. This blog gives an overview of three key things to include in your claims communication strategy.
The claims journey has been significantly impacted by increased repair times, according to a recent report from accident management specialist Motor Repair Network. Average repair cycle times have been on the increase across the industry since the beginning of 2021. Driven by a shortage of technicians, parts delays, and low availability of replacement vehicles. As […]