our approach
We work alongside our customers at every stage of the claims journey to ensure a seamless and hassle-free customer experience.
At Motor Repair Network, we work in partnership with customers to gain a deep understanding of their current and evolving needs.
Our services span the entire motor claims journey, but we understand that each customer’s requirements are unique.
That’s why our experienced teams work with customers to define which services meet their specific needs and complement their in-house capability.
Technology is at the heart of everything we do, and we use dynamic workflows and system integration to ensure a joined-up supply chain that delivers a seamless customer journey.
Start Journey
Incident Reporting
A 24/7 365 in-house, UK-based FNOL solution. We know the importance of capturing and validating details quickly and accurately.
Right First-Time Deployment
Matching a detailed understanding of the vehicle type, damage and location with real-time capacity and capability to deliver the right repair solution, every time.
Repair Journey
A first-class repair experience that meets or exceeds policyholder expectations with regular updates via phone, SMS, email and web portal.
End Journey
Getting customers back on the road
Our dedicated in-house progression team works in close collaboration with the repair network, reducing key-to-key times and maximising efficiency.
Start Journey
Incident Reporting
Providing a 24/7 365 in-house, UK-based FNOL solution, we know the importance of capturing and validating details quickly and accurately.
Right first-time Deployment
Matching detailed understanding of the vehicle type, damage and location with real-time capacity and capability to match the right repair solution to each repair.
Repair Journey
Delivering a, first-class repair experience, expectations are always met. We give our clients and customers real-time updates, via phone, SMS, email and web portal.
End Journey
Getting customer's back on the road
Our dedicated in-house progression team works in close collaboration with the repair network, which reduces vehicle downtime for our customers' convenience.
How we do it
Personalised Communication
We deliver clear, proactive, relevant repair updates to each policyholder on the channel of their choice and at a frequency they have specified. No customer is left unsure of repair progress because clear information is provided at every stage of the journey to ensure expectations are met.
Quality Controlled
Our in-house engineering solution checks each and every repair for quality, cost control and repair methodology. This rigorous approach ensures all vehicles are returned in the best possible condition.
Feedback & Continuous Improvement
Our business improvement strategy is embedded across the Activate Group of brands. A reliable customer feedback loop is in place throughout the claims journey, enabling us to monitor and continuously enhance our services to deliver improved customer satisfaction.
