How Have Dash Cams Affected Motor Insurance Claims?
In-vehicle cameras are becoming a popular fixture on UK roads. From factory-fitted cameras, to aftermarket dash cams, it’s estimated that more than one in five UK vehicles now has one fitted. Here we discuss the impact dash cams are having on motor insurance claims – from cheaper premiums to faster claims resolution. Can dash cam […]
FNOL Best Practice: A step-by-step guide
The FNOL process is far from just an administrative procedure. It’s a vital part of ensuring positive customer outcomes, controlling the cost of the claim, and ensuring right-first-time deployment. Here we discuss best practice for conducting FNOL with policyholders, helping insurers and repair partners get the most out of the process. What is FNOL in […]
First Notification of Loss (FNOL) Explained
Here we explain everything you need to know about First Notification of Loss (FNOL) in insurance, including how the process works, why it’s necessary, and the potential for its automation. What is First Notification of Loss (FNOL) in insurance? First Notification of Loss (FNOL) is the first step in the insurance claims process. This is […]
Adapting the Motor Claims Journey to Meet Customer Expectations
In March 2023, our parent company Activate Group chaired a roundtable discussion on shifting customer expectations in the motor claims industry, and the adaptations needed to meet them. You can read the full discussion in issue 59 of Modern Insurance Magazine. Together with a panel of industry experts, we discussed everything from new technology to […]
How Technology is Simplifying Motor Insurance Claims
Technology is reshaping the way we live our lives. For insurers and their customers, it can promote ease and data accuracy in the claims process – creating a more streamlined user experience for both parties. Last month, our parent company Activate Group partnered with Modern Insurance Magazine to chair a round-table discussion on the role […]
Claims communication trends for 2023 and beyond
As technology advances, policyholder expectations are changing. This blog gives an overview of three key things to include in your claims communication strategy.
How is the claims journey adapting to a changing industry?
The claims journey has been significantly impacted by increased repair times, according to a recent report from accident management specialist Motor Repair Network. Average repair cycle times have been on the increase across the industry since the beginning of 2021. Driven by a shortage of technicians, parts delays, and low availability of replacement vehicles. As […]
Motor Repair Network highly commended at Insurance CX Awards
Motor Repair Network was highly commended in the ‘Best Customer Service Product’ category at this year’s Insurance CX Awards. The awards celebrate customer success in the insurance and broker markets, recognising the products, services and strategies that are having the biggest impact on service excellence. Motor Repair Network was recognised for its damage assessment app, […]
£2 million investment boosts repair capacity for insurance customers
Accident management specialist, Motor Repair Network, has opened two new state-of the-art repair centres, delivering guaranteed capacity for its insurance customers. The centres, opened through sister-company Activate Accident Repair, represent an investment of more than £2 million in purpose-built vehicle repair facilities. Based in Mildenhall in the South-East and Sunderland in the North-East, the sites […]
Could claims become fully automated in the future?
There’s a possibility that claims could become fully automated in the future due to an abundance of quality external data. What are your thoughts on this? By 2026, every new vehicle sold in the UK will be ‘connected’ according to a forecast from Statista. These vehicles, linked via 5G and the Internet of Things, create […]
